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3.0 Based on 70 reviews
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  • Customers like
    • Concept of the product 5
    • Quality of working products 3
    • Place order 1
  • Customers don't like
    • Terrible customer service 10
    • Customer service 10
    • Customer service practices 9
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HAD THE LH030400 FOR 2 MONTHS, 2 OF THE CAMERAS WENT BAD, THEY SAID U HAVE TO WAIT 10 TO 14 DAYS FOR REPLACEMENT,IT HAS BEEN 30 DAYS AND STILL COUNTING, MY LOST LOREX DON'T HONOR THERE WARRANTYIES. KEEP CALLING 30 TO 1 HOUR WAIT TIME,TO GIVE U THE RAN AROUND,I'M WRITING BAD REVIEWS ALL OVER THE PLACE,THEY WHERE BOUGTH OUT BY FLIR CORP. LOREX/FLIR. POOR CUSTOMER SERVICE!POOR CUSTOMER SERVICE! POOR CUSTOMER SERVICE!POOR CUSTOMER SERVICE!POOR... Read more

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7 months ago I ordered the 6 camera system for my home. It arrived and it was professional installed. The system Worked good until a month ago when the night vision went out on three of the cameras then one camera went completely out. I called customer service, stayed on hold for 45 minutes the first time and left my number for a call back. 7 days later I received a call back from a female agent that was very difficult to understand, I was then... Read more

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I have had this system for some time and all of the sudden it stopped working. I talked to Technical support about 4 times and one person asked me to connect my DVR to a Desktop (which I don't own) in order to trouble shoot the problem and identify if the problem was at my end. Customer service David P said he would call back at 2pm, didn't happen. I had a worse outcome in speaking to his supervisor Sergio. I am awaiting a call from his... Read more

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  • From mobile
  • Aug 23
  • #905847

Horrible customer service should not have to wait on hold for 2 hours with still no answer. You put your number in to call back and no one calls you back. Will never buy a lorex product again if the are under staffed they need to hire more people.

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  • From mobile
  • Aug 23
  • #905802

I have called 4 times and no one has yet to call me back i am a new customer and you are not starting off on the right foot. I all ready have a problem with your dvr and not i am going to have a problem with customer service. This is not good.

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Purchased several security cameras and supporting DVR. Approx $650 spent. Fought with the system for almost a year. Trying to get it to work correctly, involving our internet company, thinking their service was our issue. We'd try something to fix it, then evaluate for a few weeks. Nothing seemed to help. Then the DVR adapter quit working. That was the final straw. We contacted Lorex where we were told to send the products back in their entirety... Read more

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I ordered a new system and some additional wires in order to set up my system. I received an e-mail confirmation with a Lorex order number. A week later, I still hadn't received anything from Lorex advising me that the order was processed. I checked my credit card and it wasn't billed. I called into the customer service number and asked why my order wasn't filled. They advised me that there was an "issue" with my credit card in that the... Read more

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Cameras up, cannot get on wifi to remote view, instructions do not even match what I see on the screen. But best is the recording, when I got around to playing back, I find that it only records when it is still out, any motion at all, it stops recording. I have continuous recording selected. Why in *** would anybody want recording that goes off when someone enters the view of the camera????????? What good would that kind of surveillance do?? One... Read more

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1) Sales Customer support: I purchased a Lorex LNR300 from Costco based on image quality, stated features and price. I should have checked reviews on customer service before making this purchase. The package from Costco came with two cameras so I decided to add two additional nighttime color cameras as well and ordered directly from Lorex. Within two days I received an email notification that the product was ready for shipment and would be... Read more

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Buyer BEWARE, I purchased my system at Costco, within a month one camera wasn't working( it would go dark) and another would be blurry. I contacted Lorex thinking it would be an easy fix and that's when the nightmare began. The rep that answered which is in some 3rd world country wanted me to go get her the model number from the cameras that weren't working( keep in mind, I live in a 2 story home and all my cameras are sky high). I mentioned... Read more

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