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I've had the 8 camera hd dvr system almost 11 months and the power supply starting fazing out. Have been on the phone 3x in 3 weeks trying to get the 1-8 power cable replaced. Each time I've been on the phone for 15 minutes before getting a rep. We'll see if it comes...
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1.9
#1131586
We started contacting customer service yesterday at 11 am. Between being put on hold and trying to understand the deep accents on the other side, I spoke to SEVEN different people.... including the alleged warehouse manager. Each one before I was put on hold said they...
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1.7
#1130977
I attempted to return a camera system well within the 60 day return window. The process moves at a snail like pace -- it took 4 days for them to acknowledge the request for return. After returning the camera system per their instructions, I waited 5 more days and...
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#1126996
Lorex - This company is putting itself out of business with poor cus
1/1

Lorex - This company is putting itself out of business with poor cus

Lorex
#1127487
1.0
Details
Customer service awful awful awful awful they're putting themselves out of business bye not being responsive to their customers. My recommendation is for Best Buy and all electronical companies to stop selling their products I have tried to be patient but it's clear to me that they're selling products and not servicing them.
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Lorex - Mobile App unavailability issue

Lorex
#1119489
1.6
Details
A month ago I did a system update on my iPhone 7 and after that the lorex app that I’ve been using for over 5 years not working? I’ve been on hold for hours on end everyday trying to contact Lorex support with no avail? I bought this system with lorex backing mobile access and it sure looks like there’ll going to lose this customer !
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Lorex - Very poor customer support

Lorex
#1107978
Called numerous times on hold for ever. Submitted a ticket with a time to call, no answer. Did get an answer could not understand. Product is good but when something happens just throw it away and start over. You can expect this in 2-3 years
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Lorex - As bad as it goes
Lorex - As bad as it goes
1/2

Lorex - As bad as it goes

Lorex
#1107211
1.4
Details
In 3 years 3 DVR units stopped working .. left msgs on phone and even FB, calling waiting for hours on hold and what not... customer service ain't responding. Shame this day of age company like that operates this way and more than that their products are been sold by Costco which is more amazing how Costco endorse it.
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Advertised vs Delivered
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Featured

Lorex - Such a scam
I ordered a camera from Lorex along with a second camera. Once the cameras had been shipped, I received a box from Lorex containing only one camera. The attached Lorex invoice showed all cameras were allegedly shipped. I retained the shipping invoice for verification...
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1.7
#1126707
CUSTOMER NIGHTMARE. THE LOREX COMPANY "Flir Imaging" Security Cameras Background: Reference: Order ID: L617983 for product LX445WW. Purchase date October 2, 2017 Lorex 4-camera system, in sale for $212.49 Receipt received acknowledging the order was received on the...
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Anonymous
Anonymous

After reading that I'll never do business with lorex .... I know what this company is and would rather pay more and deal with a reputable company instead

1.0
#1126283
They have sent me replacement cameras that didn’t even work. The worst customer service I have EVER encountered and I used to work in customer service too. They are hard to understand and only read their script. You ask for help that’s not on it and they just keep...
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1.5
#1121336
I bought a 4-camera Lorex LH0414-D system for my church. One of the 4 cameras is dead, and will not stay powered-on. I am currently on my fourth phone call and have sent three emails to customer service, and they keep telling me to "troubleshoot" the camera. There is...
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Anonymous
Tim

Same issue with emailing and adding comments to the trouble tickets. Just call and keep asking for supervisors. I have a “Team Lead” helping me now who is actually being helpf...

1.0
#1121333
purchased full NVR system and cams NVR-2411t, had professionally installed in new commercial building, flir customer service helped setup ddns and activate system once installed. system had a loud buzzing sound when new, system failed after 18 months use, had looked at...
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Anonymous
Louie Reyes

same here bought a model unit LHV210800 couple years ago and it died on me recently. called customer service and told is not on warranty anymore. I can't believe that the uni...

1.0
#1121089

I purchased a Lorex Camera system on Oct 2. Because of the delay in shipping, I cancelled the order on Oct 16. Because they failed to acknowledge receipt of my cancellation request, I again submitted a ticket to cancel on Oct 22. Again, because of failure to...
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#1120836
Lorex - Defective Unit and Aweful Customer Service
I had been using their LNR616-N DVR for several months before it failed. It was connected to a UPS to regulate power, but now it won't boot. None of the external lights come on, but the Lorex logo flashes on screen when I attempt to boot the unit. I requested a...
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2.7
#1119029