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9/19/17 My couch crushed the cheap plastic AC wall adapter (never even heard of one of those breaking). The adapter powers all 8 cameras so they can't be used without the adapter. Customer Servive was fine as the English classes are finally paying off but WOW...$82...
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1.3
#1102886
Tried to order over 3K worth of product. First all blocks for establishing account were visible but no words appeared in any blocks to identify what info is to be entered. Chat is available but waited a lengthy time for them to finish chat with other customers. Finally...
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1.0
I liked
  • None
I didn't like
  • Customer support
#1098288
January 21, 2017 I purchased a Lorex video surveillance system from Sams Club. Proper documentation was filed with Lorex for warranty purposes on or before January 23rd. On or around August 10th the Hard Drive failed (which is a common failure) and Lorex was advised of...
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I didn't like
  • Poor communication
  • Product quality
  • Poor customer service
#1097037

Lorex - Customer support sucks

Lorex
#1101423
Ordered new system September 6th, contacted them via email on the 12th because one camera does not work properly, can not get to them by phone and never heard from them cua the email i sent?
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Lorex - Customer service supervisor by name JAY Very on professional

Lorex
#1095355
2.5
Details
I needed to replace my DVR and I wanted to buy a refurbished one supervisor my name Jay set they are not selling refurbished product and he was offering me 15% on the new one which is double the price of the refurbished one the way he was talking it's like do whatever you want to do kind of. Very dissatisfied with this kind of experience in customer service.
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Advertised vs Delivered
Billing Practices
Customer service
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Lorex - I called and left messages with both phone numbers and emai

Lorex
#1094905
1.0
Details
Waiting for over 2 hours with waited for over 1 hour with no response or call back
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Customer service
Website

Lorex - Support is never available

Lorex
#1092926
2.8
Details
I've been trying to get support for months and have never gotten anyone on the phone on the seven day a week support line. I may return my system to Costco for a refund.
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Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
I bought a wire free system at BJs yesterday. I went through their quick set up guide and registered at Lorex. I didn't mount the cameras, because I wanted to see how they were to be oriented. The manual said there was a square code box on the back of the camera. No! I...
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1.8
I liked
  • Wirefree concept
I didn't like
  • Customer support
#1095859
They sold me on buying their 1080P 4 camera system. What good is 1080P if it only comes across with 2 frames per second. After hours spent on the phone with tech support they said "of course you wont get 30fps; Its wireless" I would not have bought a wireless system if...
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1.5
I didn't like
  • Misrepresented product
#1094918
Pressing 1 for English, forget it. Everyone I talked to had such a heavy accent that I continually had to tell them to speak slow because you could not understand them. Had a hard drive go out and took them three hours on phone having me do tests on DVR though we could...
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2.5
#1094389
I purchased a camera system from Costco and power adapter was to small for my system and started smoking. Called tech support and said it was the wrong size and will replace it. Called back about 4 times and it's been about month and have and still have not shipped...
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1.5
#1093270
I purchased a 4 camera NVR set with a monitor which took 3 weeks to get to my place to boot. To top it off I didn't want them because of the poor Quality Inn overpriced junk that they are. And for toppings I returned the cameras on July 18th and it is now August 17th...
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1.2
#1088255
I spent two hours on the phone with Lorex Technologies tech support only to be left hanging on a phone line with no response. I spoke first to a support tech who recommended that I call my internet provider and have them open ports 80 and 9000 to solve the problem I am...
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2.2
I didn't like
  • Tech support
#1087604
In the last couple of years I replaced two hard drives on my system, now it needs another hard drive. I spent hours on the phone with Lorex trying to find what the problem was, very frustrating talking to foreign country, I was told Lorex would finally send me a free...
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1.0
#1086532