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2.8 Based on 83 reviews
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  • Customers like
    • Concept of the product 5
    • Quality of working products 4
    • Place order 3
  • Customers don't like
    • Customer service 11
    • Terrible customer service 10
    • Customer service practices 9
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Purchased bundled 8-camera system IP 5 Sept 2016. Order was received on 12 Sept. Tried the system that evening. After connecting 4th camera the NVR reboots by itself. It kept doing that. Tried customer support no one picks up. Multiple attempts were made. I kid you not the was no single time when my call was answered. On 14 Sept i stayed on the phone waiting for 59 min 25 seconds. Submitted a return request online 18 Sept. Until now it says... Read more

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I ordered cameras for my system that I understood would work on my system. I could not get them to work so I contacted Lorex who indicated (in writing) that they will work. Still could not get them to work and couldn't get support so I left several posts on their FB page. Someone responded that they will help and sent a ticket number. I left two call back numbers and didn't receive a call back (30 minute wait time to talk so I left phone... Read more

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  • From mobile
  • Sep 25
  • #925191

We have the Lorex wl2401 and within the year the monitor wouldn't hold a charge. Customer service is a joke. I have tried numerous times to get answers whether through their website ticketing system or simply over the phone. Completely ignored. They absolutely don't care. I make sure to let expectant friends and family know to avoid Lorex.

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Customer service is non existent! Purchased a new 16 camera Lorex 1080 HD system and had a setup question. I tried reaching out to them by phone and left my call back number 3 times. I never got a response. After the third attempt I decided to call Geeksquad in my desperation and they were kind enough to help. Luckily I bought the system from Costco. It will be going back ASAP. I'd rather give my money to a company that values their customers... Read more

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I purchased 6 cameras and a recorder. Sent two cameras back for credit within a month and also 1 defective camera for replacement? We then ordered 3 additional better cameras. The products are great and easy to install. It is also easy to set up remote access on an iPad. Now for the nightmare.....after two monthhs I am still waitiing on the the credit for the two cameras, and replacement camera. Got an email last week stating that the... Read more

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I purchased a security system HDIP 86W, with 6 cameras around $1000.00. I paid a company to install the system, $150.00. I purchased the system on January 5,2016. I also purchased an extended warranty. The DVR had a power issue, no power to the cameras. I started calling to arrange for a warranty repair. Their operator stated the estimated wait time is in excess of thirty minutes, they repeated my number to me and stated they will call me back... Read more

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I have been wasting about an hour on the phone about three times a week for an $1,000 NVR I purchased 4 months ago. They keep telling me it will be shipped out. It never arrives. The wait times are over an hour on the phone and they keep playing ***. Always a person with an accent who hides behind it to make me believe its a miscommunication thing. Calling amex to se if i can dispute charges, horrible company, do not buy anything from there! It... Read more

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  • From mobile
  • Sep 17
  • #920629

I have called technical support for 2 days now. I've been on hold both days for OVER 3 HOURS!! When it seems that someone is going to answer, the line hangs up!! Terrible customer service!

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Do not depend on any customer service from FLIR. I received my out door security cameras and monitor and immediately noticed that my monitor was not working properly. I called customer service and jumped through all of the hoops required and finally got approval for a replacement monitor from the tech department. Five weeks later and numerous emails sent to FLIR and still no replacement monitor and no response to my emails. Do not buy from... Read more

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Had my unit go bad . it took over 4 hours on the telephone and a 3 weeks to get it . Still having problems with it and I need a cable now .Where we go got to call them . Ok 4 calls on hold for over an hour each time I called .4 emails still no cable. So I called back a hour and 15 min on hold again Ask to talk to supervise he promised me he would call the next day to let me know about my cable and the next day has come and gone. So if you need... Read more

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