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To all Flir supervisors, managers ,department heads, department's respsible for procedure and policy, I spent a couple weeks thinking this over and decided to make this as short as , leaving out many items , I made my first purchase of your camera systems November 2015...
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Lorex-Technology
Lorex-Technology
Lorex Verified Representative

Hi there -- I am sorry for your negative experiences. We want to offer quality customer service, and this is unacceptable. I would like to take care of your case, and escalate...

1.7
#1037289
We purchased the Lorex WiFi security system with 4- 1080 cameras and dual band receiver with DVR for $414. We received 720 cameras, a single band reliever and DVR for the single band system. This system is also on the website, but costs much less. When we contacted...
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Anonymous
Joseph 1

This is what cc disputes are for. You would rather complain than get money back quickly?

Anonymous
Anonymous

I Defensively agree. This guys are a bunch of crooks.

1.2
I liked
  • None
I didn't like
  • Does not stock what was ordered and paid for
  • Didnt get product
#1033925
How to get help today with little time commitment on your part It seems that the only way to get any help is to: !. Do not accept a call back because they do NOT call back. 2. Do not accept them e-mailing their home office which they say will take 3-4 business days...
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Lorex-Technology
Lorex-Technology
Lorex Verified Representative

I apologize you had such a negative experience. I would personally like to reach out to resolve any issues -- and make this a more direct process. Are you able to provide an o...

1.7
I didn't like
  • Being on hold for hoours
  • Getting the run around
  • Pretending to be an american co china based
#1033070

Lorex Customer Care Review

Lorex
#1027655
I have been trying to order a replacement camera for my system and spoke to 8 different people and been on the phone for over 2 hours... .... their call center is a joke
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Lorex Customer Care Review

Lorex
#1022175
1.0
Their customer service is Horrible!! It's nearly impossible to get someone on the phone and they won't answer questions through email or through their website. I have an open "ticket" and they refuse to respond.
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Lorex Security System Review

Lorex
#1010495
1.3
Camera loses power source. Bent wire in connection.
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Lorex Hard Drive Review

Lorex
#1002135
1.7
Do not buy Lorex. 3 DVR replacements in a two year period. Replaced hard drive didn't work so no customer service support help I know that it is out of warranty but still no going the extra mile to replace the unit and to keep a customer. Never recommend this product to anyone
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Ordered a security systems 5 months ago and still cannot get it completely working. Have contacted customer service countless times via email and phone. They rarely respond to email and leave you sitting on the phone forever (1 hour was the shortest time) then transfer...
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Lorex-Technology
Lorex-Technology
Lorex Verified Representative

I apologize for your negative experience! It does sound frustrating. I would like to escalate the issue, are you able to provide an order number so I can contact you directly ...

1.0
I didn't like
  • Worst customer service ever
#1028196
In November 2016 had a problem with the system eating up my bandwidth. Could not access my wifi. Called Lorex and they wanted me to do this and that to no avail now after 4 months of nonsense nothing has changed. Their customer service is horrible. They do not call...
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Lorex-Technology
Lorex-Technology
Lorex Verified Representative

I apologize for your experience. I would like to touch base with you, and help resolve any issues. Are you able to provide an order number so I can investigate this matter fur...

#1022143
Had to cancel two orders with these ******* people. First order was an open box item. I placed the order and the next day I get a back order notice. Do you really have that many returns that you can back order them? I gave them the benefit of the doubt though. Second...
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Anonymous
Joseph Co 1

There are so many bad reviews on this company. It is scary

3.1
I didn't like
  • Being treated like and infomercial customer
#1018876
I ordered a bundle with 6 cameras, 2 extra wires and an 8 channel nvr. They sent me the 6 cameras and the the wire but did not send me the nvr. I have called numerous times. They made a ticket then I get an email stating that the package weighed 32 lbs so they are...
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Anonymous
jes

same exact problem, ordered dvr and 12 camera's, got dvr and 8 camera's. my order and packings lists that came withorder show exactly what I received but that isn't good enoug...

1.0
#1015780
Lorextechnology Customer Service
The lorextechnology has a Terrible customer service. the reps hardly speak English and and read lines from manuals or some other sources. they have no idea how to help. for every question you ask, they will put you on hold and get an answer back from someone . the...
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#1011197
Worst technical support. I waited over two hours on hold before the call was automatically hung up on. This was a week after calling and selecting to leave my number for a call back which never came. I have also tried emailing customer service with a pretty easy...
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#1008094
Lorex Technology Poor Service
Lorex Technology Poor Service
In 2014 I purchased directly from the website of the company Lorex Technology a security camera system valued at $1,949.99. Due to an attempted robbery the DVR suffered damage to the points of internet connection and power. For a period of 10 months (April/2016) I...
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Anonymous
Amanda

I was curious , you stated "valued at $1,949.99." . Why did you not put how much you actually paid?

Anonymous
Joseph 1

So did you want them to pay to repair the product that was damaged in the robbery,? How is it their fault???? When your cat is damaged in car accident do you call the car ma...

#1002929