66 views
1 comment
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

Tried to order over 3K worth of product. First all blocks for establishing account were visible but no words appeared in any blocks to identify what info is to be entered.

Chat is available but waited a lengthy time for them to finish chat with other customers. Finally got through and stated the problem and the response was sorry you're experiencing difficulty, rest assured we're addressing the issue...end of chat. I finally guessed enough to fill in shipping data but got a zip code error. Found a drop down that listed a number of addresses in my zip code area.

My address was not listed - strange that we have had thousands of deliveries from various vendors at that address but evidently Lorex does not think the business exists. If it is this difficult to get them to take your money or even get through to a competent assistant I can imagine how difficult it would be to get product support.

Reason of review: Order processing issue.

Lorex Cons: Customer support.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

Did they honor their 60 day return policy?.... Did they honor their 2yr warranty?

Lorex Reviews

  1. 259 reviews
  2. 168 reviews
  3. 53 reviews
  4. 14 reviews
  5. 10 reviews
Lorex reviews