Lorex Phone Numbers and Emails

Toll-Free Number:

  • (888) 425-6739
    North American Customers
Send Message

Customer Service:

  • +52 800 514 6739
    Mexico
  • +44 800 047 8594
    United Kingdom

Legal:

  • (866) 467-8688
    CCPA Inquiries

Lorex Emails:

Customer Service
Jobs/ Career
Legal
Privacy Inquiries
Sales/ Reservations
Sales Support
Technical Support
feedback@lorextechnology.com
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Contact Information

Lorex Website:

Lorex Help Center:

Corporate Office Address:

Lorex Technology Inc.
250 Royal Crest Court
Markham, Ontario L3R 3S1
Canada

Other Info (opening hours):

Hours:

Monday - Saturday: 10:00am - 9:00pm EST


Other Location:

Lorex Corporation

10440 Little Patuxent Parkway,

Suite 300

Columbia, MD 21044

More contact details

Lorex Customer Service Reviews

1.2 / 5
Bad
Stuart F Ejt
Not honoring warranty

Lorex Technology has hired poor customer service representatives. I am highly technical.

I spent 3 hours root causing a 3-week old camera of theirs. It is bad. It's under a 1-year warranty. They wasted 45 minutes on the phone with me to keep asking me the same information over and over.

It is obvious they are resistant to honoring the warranty. They need to step up.

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Guest-4599112
My account is locked
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Please have so many at America United States who understands English fully and call us at 3:23. 351**** Mr Jones

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How Good is Lorex's Customer Service?

Marcella Hgd
Marcella Hgd
Feels Disappointed | Nov 13, 2023

Horrible - no support as promised

Read full quote
Beckey Roz
Beckey Roz
Feels Satisfied | Jul 28, 2023

Good service

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Sheryll D Qbu
Sheryll D Qbu
Feels Disappointed | Apr 02, 2023

I can’t say cause I didn’t get through

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Summary of Lorex Customer Service Calls

1.2K TOTAL
CALLS
06:08 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Lorex?

Product/ Service Question:

  • “Check products”
  • “Connection issue”
  • “Cannot connect the device to my phone”

Account Question:

  • “Change password”
  • “Login”
  • “Cant find my account”

Request for Information Question:

  • “Technical support”
  • “Help with my door bell”
  • “Camera support”

Return/ Replace Question:

  • “Return”
  • “Return camera system”
  • “Order replacement”

Website/ Application Question:

  • “App problem”
  • “App issues”
  • “I have a programmer here on site. I need him to connect to tech-support to walk him through this problem. I have uploading new material into the system.”

Shipping and Delivery Question:

  • “Have not received refund yet”
  • “My product was not delivered within the two day time that I paid for causing me to cancel my installation date.”
  • “Didn't receive my passage y'all keep postponing. It's the ending of October and I still have got it”

Staff Question:

  • “Customer service”

Activation/ Cancellation Question:

  • “Hi i like to cancel my order please”
  • “Want to know why my order was cancelled.”

Payments and Charges Question:

  • “Billing”

Other Question:

  • “Setup”
  • “Compatibility”
  • “No signal”

About

Related Companies

Flir Systems, Extech Instruments, Scientific Materials Corporation

Summary

Lorex Technology, Inc. is a large provider of video security camera solutions. The company was founded in 2000. Its headquarters is based in Markham, Ontario, Canada. Lorex Technology, Inc. is a division of FLIR Commercial Systems. Lorex offers a broad range of video security cameras and monitoring systems. There are wireless security cameras, IP cameras, security DVRs, observation systems, and security systems. The company provides the following payment options: Visa, MasterCard, American Express, Discover, and PayPal. Lorex accepts returns within 60 calendar days of delivery. There are no restocking fees. Customer Support Department is available Monday – Friday from 9:00 a.m. to 5:00 p.m. EST.

Lorex reviews and complaints

Lorex is ranked 90 out of 336 in Security and Protection Services category

Area Served

USA, Worldwide, Canada, UK

Payment Methods

VISAMasterCardDiscoverPayPal

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