Lorex Contact Information

Toll-Free Number:

  • (888) 425-6739 North American Customers

Customer Service|Technical Support|Sales:

  • (888) 425-6739 North American Customers

International Customers:

  • (800) 514-6739 Mexico
  • +44 808 178 2987 United Kingdom

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Currently you can call only US numbers.

Headquarters Address:

Lorex Technology
250 Royal Crest Ct
Markham, Ontario L3R 3S1
Canada

Other Info:

sales@lorexcorp.com

Social Networks:

Summary of Lorex Customer Service Calls

398 TOTAL CALLS
93% SUCCESSFUL CONNECTIONS
06:16 AVG CALL DURATION
10% ISSUES RESOLVED

Customers Contact Lorex to Ask about:

Account:

  • “My account is locked”
  • “I need to reset the password”
  • “Support reset password on dvr”

Product/ Service:

  • “Brand new system doesnt work”
  • “Trouble setting up system..cant login”
  • “I can’t get my app to bring up my home camera system up right.”

Request for Information:

  • “How hard can you possibly make it just to call and ask a simple question”
  • “How to share your lorex account to tour family members”
  • “Questions about a bad hard drive”

Return/ Replace:

  • “Waiting to months for replacement power supply for camera”
  • “Return”
  • “Need to replace a monitor for lw2760”

Website/ Application:

  • “App problem”
  • “Reset pasword and problem in mobil application”

Payments and Charges:

  • “For verification of my billing address”

Staff:

  • “Customer service”

Other:

  • “Trouble with connecting my new security to my cell”
  • “Dvr problems”
  • “Owners manual”

Lorex Rating Stats

2.1 out of 5 stars
based on 300 reviews
See all 450 reviews reviews

Rating stats

  1. 134 reviews
  2. 115 reviews
  3. 39 reviews
  4. 7 reviews
  5. 5 reviews

Rating trend

About Lorex

Top 5 Likes about Lorex

Concept of the product, Quality of working products, Quality and price of product, Place order, Wireless

Top 5 Dislikes about Lorex

Terrible customer service, Customer service practices, Not fixed, Customer support, Support

Top 5 Related Companies

Flir Systems, Extech Instruments

Summary

Lorex Technology, Inc. is a large provider of video security camera solutions. The company was founded in 2000. Its headquarters is based in Markham, Ontario, Canada. Lorex Technology, Inc. is a division of FLIR Commercial Systems. Lorex offers a broad range of video security cameras and monitoring systems. There are wireless security cameras, IP cameras, security DVRs, observation systems, and security systems. The company provides the following payment options: Visa, MasterCard, American Express, Discover, and PayPal. Lorex accepts returns within 60 calendar days of delivery. There are no restocking fees. Customer Support Department is available Monday – Friday from 9:00 a.m. to 5:00 p.m. EST.

Lorex reviews and complaints

Lorex is ranked 28 out of 304 in Security and Protection Services category

Area Served

USA, Worldwide, Canada

Payment Methods

VISAMasterCard

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Lorex Stats

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Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

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