I have had this system for some time and all of the sudden it stopped working.I talked to Technical support about 4 times and one person asked me to connect my DVR to a Desktop (which I don't own) in order to trouble shoot the problem and identify if the problem was at my end.
Customer service David P said he would call back at 2pm, didn't happen. I had a worse outcome in speaking to his supervisor Sergio. I am awaiting a call from his Supervisor, Jennifer and told me it would be 24-48 hrs as they are "busy" and that she wont do anything either. I bet someone will be calling me after I file with the BBB.
All they have to do is send me a NEW DVR as this one crapped out, but they Wont do it unless they trouble shoot mine. What a waste of my freaking time. These guys all SUCK!
They simply don't give a *** because they already took your money.I don't know how they sleep at night.
More Review Details
|Exchange, Refund and Cancellation Policy|
|Product or Service Quality|
|Advertised vs Delivered|
|Value for money|
|Diversity of Products or Services|
What I liked
- Installation process
What I disliked
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