Pflugerville, Texas
0 comments
Not resolved

I have had this system for some time and all of the sudden it stopped working.I talked to Technical support about 4 times and one person asked me to connect my DVR to a Desktop (which I don't own) in order to trouble shoot the problem and identify if the problem was at my end.

Customer service David P said he would call back at 2pm, didn't happen. I had a worse outcome in speaking to his supervisor Sergio. I am awaiting a call from his Supervisor, Jennifer and told me it would be 24-48 hrs as they are "busy" and that she wont do anything either. I bet someone will be calling me after I file with the BBB.

All they have to do is send me a NEW DVR as this one crapped out, but they Wont do it unless they trouble shoot mine. What a waste of my freaking time. These guys all SUCK!

They simply don't give a *** because they already took your money.I don't know how they sleep at night.

Review about: Lh050900.

I liked: Installation process.

I didn't like: Quality.

Review #906085 is a subjective opinion of a user.

1.0
Value for money
Equipment Quality
Staff
Advertised vs Delivered
Product or Service Quality
Customer service
Billing Practices
Exchange, Refund and Cancellation Policy
Price Affordability
Website
Diversity of Products or Services
Reliability
PRODUCT OR SERVICE Lorex Hard Drive
Reason of Review / Monetary Loss DVR Needs Replacement immediately / $700
Preferred solution I would very much appreiciate it if they would send me a replacement DVR without further delay

Had an Experience with Lorex?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

LOREX - WORST CUSTOMER SERVICE EVER! dont walk, RUN from this company! Lorex "I placed an order on 11/27 (#L511047), when I received the order, the cameras wouldn't work at my door through the double pane windows, picking up only the reflection from..." Read more Adt - Lies, Theft and Stupidity Adt "So, back late last year my dad had started talking about wanting to get a security system installed. In January my mother came across an ad from ADT for..." Read more Lorex - Internal Photographs of LBV2723B Lorex "We had intruder spot and take out a Lorex LBV2723B bullet camera. The camera was left behind, but there was damage to the wiring harness - it had been pulled..." Read more Melaleuca Security - My sensors fell off too in 2012 ... Melaleuca Security "When I purchased my security system in 2012, my sensors fell off also so I used tape and glue. That worked. I did not like the long term contract, but..." Read more Money Map Press - What a fool I am!! Do not believe what they say!!! Money Map Press "Lost 20K in a few month...Have tried to contact the advisor thru email and website based question answer. ZERO response. I call and no one can help. This is the..." Read more Instagc - Yet ANOTHER NON-PAYING Survey! Instagc "*CX-125651 Female Cat Owners Study1156/22/17 01:39 PM Cheated out of $1.15 ! Hardly anything credit here any more. Not even adbistro. I am spending ALLOT more time on swagbucks now...." Read more Color By Pascale - No DELIVERY OF PRODUCT Color By Pascale "Ordered from them on 5/31/17 never received my product received order confirmation and delivery tracking information on 6/7/17. But have never received product and tracking information went to track nothing..." Read more Rv One Superstores Winter Park - Rocky to Smooth In Winter Park Rv One Superstores Winter Park "I purchased an Airstream from RV One in Winter Park FL just a few days ago and after a rocky start, I spoke to the onsite manager and she smoothed..." Read more