Pflugerville, Texas
Not resolved

I have had this system for some time and all of the sudden it stopped working.I talked to Technical support about 4 times and one person asked me to connect my DVR to a Desktop (which I don't own) in order to trouble shoot the problem and identify if the problem was at my end.

Customer service David P said he would call back at 2pm, didn't happen. I had a worse outcome in speaking to his supervisor Sergio. I am awaiting a call from his Supervisor, Jennifer and told me it would be 24-48 hrs as they are "busy" and that she wont do anything either. I bet someone will be calling me after I file with the BBB.

All they have to do is send me a NEW DVR as this one crapped out, but they Wont do it unless they trouble shoot mine. What a waste of my freaking time. These guys all SUCK!

They simply don't give a *** because they already took your money.I don't know how they sleep at night.

Review about: Lh050900.

I liked: Installation process.

I didn't like: Quality.

Review #906085 is a subjective opinion of a user.

Value for money
Equipment Quality
Advertised vs Delivered
Product or Service Quality
Customer service
Billing Practices
Exchange, Refund and Cancellation Policy
Price Affordability
Diversity of Products or Services
Reason of Review / Monetary Loss DVR Needs Replacement immediately / $700
Preferred solution I would very much appreiciate it if they would send me a replacement DVR without further delay

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