I have had this system for some time and all of the sudden it stopped working.I talked to Technical support about 4 times and one person asked me to connect my DVR to a Desktop (which I don't own) in order to trouble shoot the problem and identify if the problem was at my end.
Customer service David P said he would call back at 2pm, didn't happen. I had a worse outcome in speaking to his supervisor Sergio. I am awaiting a call from his Supervisor, Jennifer and told me it would be 24-48 hrs as they are "busy" and that she wont do anything either. I bet someone will be calling me after I file with the BBB.
All they have to do is send me a NEW DVR as this one crapped out, but they Wont do it unless they trouble shoot mine. What a waste of my freaking time. These guys all SUCK!
They simply don't give a *** because they already took your money.I don't know how they sleep at night.
More Review Details
|Value for money|
|Advertised vs Delivered|
|Exchange, Refund and Cancellation Policy|
|Product or Service Quality|
|Diversity of Products or Services|
What I liked
- Installation process
What I disliked
You May Also Like
- "My garage door was having a security issue of opening up again after it closed. It was installed by AAA Atlantic Overhead Door (241-9933) less than 6 months ago. I..."
- "Beware SNAKETOUCH. A 60 ft oak tree fell on my house and the alarm NEVER went off. Ever. The tree demolished three (3) rooms of my home and Safetouch never..."
- "So, back late last year my dad had started talking about wanting to get a security system installed. In January my mother came across an ad from ADT for..."
- "Walmart had a huge scam going this Black Friday. There website was either messed up or just outright dirty. I tried to order the thing where it said, "Choose 2..."
- "Jared's ruined my most cherished piece of jewelry. We bought a wrap and had then solder it. Biggest mistake. Would rather take the loss on the extended protection plan we..."
- "Went to Norwood location in Austin, TX. asked for partial highlights and specific sample color, well price or my hair came out correct. Half of my highlights looked like..."
- "I know that moves can be tricky and I've worked with several national and local companies, but this was the WORST experience with a crew I have ever had. Honestly,..."
- "UPS are a bunch of cheap crooks. As you can see by the attached photos. they deliberately trashed my order. Now reading the reviews, I can see that they are..."
- "Will NEVER purchase RTG ever again! We have spent hours dealing with costumer service and getting passed around... worthless!! We bought our 3 piece leather set with power 3 years..."