I have had this system for some time and all of the sudden it stopped working.I talked to Technical support about 4 times and one person asked me to connect my DVR to a Desktop (which I don't own) in order to trouble shoot the problem and identify if the problem was at my end.
Customer service David P said he would call back at 2pm, didn't happen. I had a worse outcome in speaking to his supervisor Sergio. I am awaiting a call from his Supervisor, Jennifer and told me it would be 24-48 hrs as they are "busy" and that she wont do anything either. I bet someone will be calling me after I file with the BBB.
All they have to do is send me a NEW DVR as this one crapped out, but they Wont do it unless they trouble shoot mine. What a waste of my freaking time. These guys all SUCK!
They simply don't give a *** because they already took your money.I don't know how they sleep at night.
More Review Details
|Advertised vs Delivered|
|Exchange, Refund and Cancellation Policy|
|Diversity of Products or Services|
|Value for money|
|Product or Service Quality|
What I liked
- Installation process
What I disliked
You May Also Like
- "Almost 2 years ago I purchased an 8 channel, 500 Mbyte Edge DVR that came with 4 cameras. I use the android mobile app that Lorex provided to view..."
- "TERRIBLE!! I sold my home and didn't buy another one. I cannot get them to disconnect the service at my old address. I don't have a house to transfer service..."
- "We had intruder spot and take out a Lorex LBV2723B bullet camera. The camera was left behind, but there was damage to the wiring harness - it had been pulled..."
- "DON'T use them. I placed my order using PAYPAL on Nov 12. Stupidly, I thought these would be Thanksgiving outfits ... then Christmas ... THEN VALENTINE'S. They have NO customer..."
- "Why did you guys screw up the photo gallery? It used to be so much nicer and user friendly. There was nothing wrong with it, but you messed it up...."
- "We just returned from an adults get away at this fabulous all inclusive resort. We loved our room, which had an amazing ocean view and was recently renovated. Very clean..."
- "Went to Norwood location in Austin, TX. asked for partial highlights and specific sample color, well price or my hair came out correct. Half of my highlights looked like..."
- "At first glance you see old but nice looking cabinets. Then as you pull them open, the truth is revealed and this is what you find. There..."
- "To: SuddenlinkAs the Owner of multiple social networks I find the service and professionalism at Suddenlink to be amidst the worst I have experienced.On today's date I contacted them during..."