Pflugerville, Texas
Not resolved

I have had this system for some time and all of the sudden it stopped working.I talked to Technical support about 4 times and one person asked me to connect my DVR to a Desktop (which I don't own) in order to trouble shoot the problem and identify if the problem was at my end.

Customer service David P said he would call back at 2pm, didn't happen. I had a worse outcome in speaking to his supervisor Sergio. I am awaiting a call from his Supervisor, Jennifer and told me it would be 24-48 hrs as they are "busy" and that she wont do anything either. I bet someone will be calling me after I file with the BBB.

All they have to do is send me a NEW DVR as this one crapped out, but they Wont do it unless they trouble shoot mine. What a waste of my freaking time. These guys all SUCK!

They simply don't give a *** because they already took your money.I don't know how they sleep at night.

Review about: Lh050900.

I liked: Installation process.

I didn't like: Quality.

Review #906085 is a subjective opinion of a user.

Exchange, Refund and Cancellation Policy
Price Affordability
Diversity of Products or Services
Equipment Quality
Customer service
Advertised vs Delivered
Value for money
Billing Practices
Product or Service Quality
Reason of Review / Monetary Loss DVR Needs Replacement immediately / $700
Preferred solution I would very much appreiciate it if they would send me a replacement DVR without further delay

Had an Experience with Lorex?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

Melaleuca Security - My sensors fell off too in 2012 ... Melaleuca Security "When I purchased my security system in 2012, my sensors fell off also so I used tape and glue. That worked. I did not like the long term contract, but..." Read more QSee - Q-See QC8116 IP-POE QSee "Bought through Costco, $1400 on 9/25/14..... always some issue, rebooting all the time... Well, last Saturday 12/3/16, the NVR was making a grinding noise. I removed the cover and turned..." Read more Lorex Customer Care Review from Fresno, California Lorex "Calling every week this is the 10th time. Told me couple time i will still get my number i want to get call back press blaah blaah no one haven't..." Read more Lorextechnology Customer Service Lorex "The lorextechnology has a Terrible customer service. the reps hardly speak English and and read lines from manuals or some other sources. they have no idea how to help. for..." Read more Regency Furniture - Damage furniture that they dont take the blame Regency Furniture "I waited 1month for all my furniture which i bought dining set, sofa or living room chair with ottoman, bedframe and side table. The driver was so nice and looks..." Read more DON'T WASTE YOUR MONEY ON ROCA LABS & DON KARL JURAVIN Roca Labs "Roca labs and it's owner continue to spew out craziness and are still selling BOGUS weight loss products that have been proven by the government and Juravin's own admission; not..." Read more Honeywell - Purchaced two defective fan control boards Honeywell "Its been almost two weeks on a friends mothers furnace. Lightning had hit a pole near the home and fried everything electronic in the house including the furnace transformer, fan..." Read more Brooks Brothers - Very poor quality of shoes lost the colour of the skin after used for one time. Brooks Brothers "I am a regular costumer for BB, I went to BB yas mall in abudhabi, I bought a shoes for 750 AED which is 203 $, after using the shoes..." Read more