Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Poster increased review rating.

Update by user Jan 10

Received my refund after finally getting to talk in person to level 2 support person. Action taken quickly once that occurred. I was never able to connect with them previously.

Update by user Jan 10

After calls to Lorex every week for the last 8 weeks I was finally able to talk in person with their level 2 support regarding my refund. The representative was very pleasant and she reviewed my case while I was on the phone.

She agreed that my refund was overdue authorized it's release. 3 days later the credit arrived in my account.

Original review posted by user Dec 21, 2018

I was authorized to return order #L773xxx on 11/4/18 for a full refund because the camera's were defective and were not sensitive enough for full range motion detection. Lorex confirmed that they received the return on 11/9.

It is now 12/21/18 and I have yet to receive my refund. Over the last 4 weeks I have spent hours, in 2+ hour segments, on the phone working with Sales, Customer Service and the Returns Department. I have been given the pass off of "in process", "escalated to level two" or "department is out until Friday".

I have been calling twice per week for 4 weeks to obtain a resolution. I am on the phone now for 2 hours 30 minutes and am still no closer to a refund.

I would welcome someone to call me that had the authority to release my refund.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $610.

Preferred solution: Full refund.

I liked: Concept of the product.

I didn't like: Support, Will not send refund.

  • Wireless Cameras
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