Customer service
Equipment Quality
Price Affordability
Product or Service Quality
Value for money
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On Oct 29, 2018 I received a four cameras system model #LWF2080B-64. Out of the box 2 cameras were defective (stone cold dead) and a spare battery pack would not accept a charge.

I had contacted service representatives including supervisors 3 separate times (Mario, Sergio and Amerdnw), each representative concluded the units were defective and took my information promising replacement on an expedited basis prior to return of the defective equipment. Follow up calls indicated the equipment was being processed or shipment was imminent. As of today Nov 12 Lorex, customer service is unresponsive, evasive and blatantly deceptive. A customer service manager (1-877-369-8831) admitted to horrible customer service promising immediate replacement.

At Nov 14 Lorex has not acted to cure these problems. I have returned two defective cameras and battery pack on Nov 7. As of Nov 13 Lorex is unresponsive.

Additionally, technical reps concluded the two remaining cameras may be defective. They fail to detect close in motion but do detect motion 40 to 100 feet.

I have experienced locking requiring removal of the battery.

The night vision produced is low quality and distorted.

Don’t walk but do run away from Lorex – 4 or 5 hours on the phone with customer service is unacceptable. Choose a more reliable security camera system manufacturer.

Reason of review: Bad quality.

Monetary Loss: $640.

Preferred solution: Full refund.

I didn't like: Never again, Horibble and deceptive service.

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