We had intruder spot and take out a Lorex LBV2723B bullet camera. The camera was left behind, but there was damage to the wiring harness - it had been pulled out of the back of the camera.

Lorex offers no replacement parts. Some wires were bare, but most still had the crimp tabs in place. With a bit of wire splicing and reseating of crimp tabs into a PCB connector it was possible to bring the camera back to life. However, Lorex would not supply a wiring diagram ("for developers only").

A spare camera was dissembled and photos taken of the PCB connectors and their respective color-coded wires. The repair was successful - saving the cost of a replacement camera ($220). This is the same set of boards used in the LEV2712LB dome camera.

Photos attached. Thanks, Lorex!

Product or Service Mentioned: Lorex Bullet Camera Part Replacement.

I liked: Actually picked up the phone.

I didn't like: Do not respond to tickets submitted on their site.

Company wrote 0 private or public responses to the review from Jan 08, 2017.
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No customer service.. 2 year system that keeps crashing

Flir cloud system doesn't work

Orange County, California, United States #1320234

LoreX is famous for bad customer service. If purchasing direct from them prepare to dispute cc charge

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