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Bought a lorex wireless security camera from BestBuy and paid BestBuy to professionally install it. The camera set was $1000 and installation was $400.

It was working fine for 1 with some on and off and connection issues. After 1 year, one camera died, called lorex and got no help as the want me to pay more to get a new camera. Now the second camera is dead. Therefore no more warranty and no more help and within 2 years I have lost $1400.

The customer service at lorex doesn’t care, the company doesn’t care and no help.

I could buy door bell cameras for $120 from ring doorbell and put it at front door and back door and be much better off. Therefore, DON’T BUY SECURITY CAMERAS FROM LOREX COMPANY.

When you call for help, long wait times and incompetent customer service representatives.

Product or Service Mentioned: Lorex Security System.

Reason of review: Warranty issue.

Monetary Loss: $1400.

Preferred solution: Full refund.

I liked: Wirefree concept.

I didn't like: Terrible customer service, Not fixed.

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Anonymous
#1624178

all those customer complaints are starting to sound identical to the problems I am having . two of the eight cameras don't work, as they were in poor shape, more than likely used before I guess.

and customer support does not exist. Type your message here

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