Product: Lorex Customer Care Clear all filters (0 of 78 reviews match)
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I cannot get a replacement camera. My RMA was received on 9/12/2018; (9) nine days later still no replacement. I have made three (3) calls to customer service (over three (3) hours on the phone). I was told the replacement would be shipped, first on 9/14 and again on...
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3.9
Product
Lorex Customer Care
#1362434
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Lorex - Customer Care Review

Very slow delivery! No answer for calls forever on hold. Pretty *** experience. Thinkomg about returning item without opening the box!!! Once I receive my order if!
Product
Lorex Customer Care
#1198230
I Purchase a Lorex 6 Channel Wireless Lithium Ion Surveillance System on Cyber Monday Because the Price seemed to be right for my Budget at that time. However, I decided within a short window of time that i had no real need to keep this unused System. So, I contacted...
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2.3
Product
Lorex Customer Care
I didn't like
  • Sub standard services
#1188982
Next day I received an email from Lorex saying this "The purpose of this message is to confirm that we have reviewed your case regarding the status of the Order ID: L663862 and the missing NVR. We'd like to inform you that there's an upgraded version that maybe...
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Product
Lorex Customer Care
#1168296
I have tried to return a power supply that I ordered and the wrong one was delivered.I initiated a return, got a confirmation # and now they are asking me for a tracking number to see if they received it or not. They will not confirm weather they received it or not. I...
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1.7
Product
Lorex Customer Care
I liked
  • Camera when it was working
#1167113
So I order a product on dec 4 2017 said it would be delivered dec 12 call Lorex to be told it's in the warehouse then called Amazon pay to cancel to find it was never charge to my card cancel with Amazon pay tells me they never even had the product if you ask me. Here...
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Anonymous
jose

Same here 2300 hundred and no system yet...

Product
Lorex Customer Care
#1147514
My Lorex security system failed after 23 months of service. Lorex claimed it was out of warranty because it was bought as a Christmas present the previous month. I opted for the $150 replacement unit. That unit worked the first day and then never again. After countless...
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Product
Lorex Customer Care
#1146892
I looked up Lorex web site early Friday morning....I found a $4.99 two camera system. Waited for twenty minutes for it to go on sale....The second it went on sale I purchased it....or so I thought....After getting all my info...credit card number...e-mail...
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Anonymous
Pete

So true dealing with nonsense like this now!!! Currently on hold for 2 hours and 10 minutes. Every time I speak to someone they put me back on hold to another department! This...

Anonymous
tim

the exact same thing happened to me. only i tried to buy the $4 camera twice and they charged me twice. when i finally got ahold of them to refund my money he said he would ju...

1.3
Product
Lorex Customer Care
I liked
  • Sales price
I didn't like
  • Felt like i was bait and switched
  • Customer service practices
  • It has been absolutely miserable
#1136507
We started contacting customer service yesterday at 11 am.Between being put on hold and trying to understand the deep accents on the other side, I spoke to SEVEN different people.... including the alleged warehouse manager. Each one before I was put on hold said they...
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Anonymous
Nick

I'm going through this *** right now! Mine was a damaged/refurbished DVR unit that was supposed to be new. This time, Ive been on hold as passed around for over 90 minutes. ...

Anonymous
SLUNDER

I've been searching for a multicamera system and was going to purchase Lorex. After reading so many negative reviews here and on other sites, I've decided to go with another ...

1.7
Product
Lorex Customer Care
#1130977
Yes my DVR was hacked due to Lorex not correcting the back door problem on their equipment. I hade a request from the factory about how to correct this problem. Weeks later I get an email telling me how to correct it, but guess what the firmware to upgrade this unit is...
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1.8
Product
Lorex Customer Care
I didn't like
  • Very poor
#1113656