Modesto, California
1 comment
Not resolved

Buyer BEWARE, I purchased my system at Costco, within a month one camera wasn't working( it would go dark) and another would be blurry.I contacted Lorex thinking it would be an easy fix and that's when the nightmare began.

The rep that answered which is in some 3rd world country wanted me to go get her the model number from the cameras that weren't working( keep in mind, I live in a 2 story home and all my cameras are sky high). I mentioned that I couldn't access the cameras and that's when she proceeded to berate me and place me on hold for 30-40 increments. I've called several other times and til this day, they have yet to help me or email me.

This company is a JOKE and a FRAUD, unbelievable how Costco can be associated with them.Do yourself a favor and purchase a different brand and stay away from Costco.

Review about: Lbv 2521 C.

Review #899320 is a subjective opinion of a user.

1.0
Customer service
Billing Practices
Reliability
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Value for money
Product or Service Quality
Equipment Quality
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

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Lorex-Technology
#1199753
Lorex Verified Representative

Our sincere apologies for the experience you had.We would like to get this resolved for you.

Please email your ticket number to feedback@lorextechnology.com for assistance.Thank you.

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