Product: Lorex Surveillance Cameras Clear all filters (0 of 4 reviews match)
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Lorex - Warranty and customer service is horrible

upon purchasing a 6 camera wireless system it took 4 days to deliver. i have had repeated issues with technical support and spent multiple hours on line and on the phone with agents who have no idea of what to do. i have repeatedly asked to actually speak with a tech from lorex not their call center and this is impossible. i have had 3 warranty issues and replacement devices and or parts take up to 6 weeks for delivery. absolutely ridiculous!!!! customer service and warranty suck and are completely useless in my opinion.
2.3
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Lorex Surveillance Cameras
#1436714
4 camera system arrived in about 2 weeks and functioned right out of the box.... Lots to read & play around with. I called customer service 3 times... once because I thought they didn't include the 4 connectors I ordered ... once because after the system worked fine on...
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4.5
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Lorex Surveillance Cameras
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  • Couldnt find 900 series manuals on website
#1374891
I did not receive one I called Lorex multiple times and was told that they sent one and that there is a tracking I checked the tracking and it's still sitting where it was almost a month ago. I was told that if I don't return it in 30 days I have to pay for it. I...
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2.9
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Lorex Surveillance Cameras
#969399
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Lorex Surveillance Cameras Review

Hi I bought a security camera, it was defective. It's over six weeks and I have not received a credit yet . I called two times I was on hold for one hour before I spoke to a representative. I was told I will hear within two days, it's two weeks I am not happy wit the wait time. I bought other security cameras before and loved it this one was just defective.
2.5
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Reliability
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Lorex Surveillance Cameras
#968724