Product: Lorex Technical Support Clear all filters (0 of 35 reviews match)
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Lorex - Master reset on flir camera

i was on the phone for 27min trying to reset my password with no succsess the guy on the other end just left me hanging for a couple of minutes till i hung up. like wtf
3.0
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Lorex Technical Support
I liked
  • Easy to use when it works
I didn't like
  • Reset oppsion
#1434544
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Lorex - Cameraproblem

When I switched from Fleur to Lorex it stopped working. It now is very intermittent, I would like to reset and start over with proper info in it. On two phones a technician I’m sure could help in short order.
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Lorex Technical Support
#1434360
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Lorex - Long waiting on the phone, Holding...

Seems password changed by itself. So I would like to reset the password, so I'd to call through tech support... Been on the phone so long... I'm not happy at all...
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Lorex Technical Support
#1423194
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Lorex - Absolutely terrible

They locked me out of my security system, then it takes 80 minutes on hold to reach a human. Tech support is in foreign country, and hangs up on me. No way im waiting over an hour again. Scrapping the whole junk system .
1.0
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Equipment Quality
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Lorex Technical Support
#1398944
The Lorex Support: Interactive Voice Response seems to be failing. After dialing in for support, I listened to 3 messages regarding the delay, and that the line were very busy. I then had a new message stating that I could Opt for a call back. It asked me to confirm it...
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4.3
Product
Lorex Technical Support
I didn't like
  • Ivr is meant to help the support process and queue
#1382138
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Lorex - No call back. Still waiting

Called service number on hold for long time. Opted for call back. Still waiting.
Product
Lorex Technical Support
#1380398
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Lorex - Trying ro make account

Im trying to make an account but ots not alowing me to put my email in. The letteres are doubled everytime i try.
Product
Lorex Technical Support
#1376493
I purchased the Lorex 16 channel NR9163 IP 4K system (4KHDIP1610) with 10 cameras. I only needed 4 cameras connected to the cloud, because I removed the 3TB drive and installed (2) 6TB for a total of 12TB, which is the maximum for that system. The hold time to get...
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1.0
Product
Lorex Technical Support
#1362263
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Lorex won’t allow log back in

Bought a Lorex cctv & 3 cameras . Bought new phone but won’t allow me to log in . Husband works away abroad so tried to set it up but every time won’t allow . Basically wasted £700
1.0
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Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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Product
Lorex Technical Support
#1343117
I am having technical issue with the recent product purchased from Lorex, and currently having the technical issue of remote access. I've been contacting Lorex technical support four time now, and issue is still not fixed yet. Even though I scheduled twice with calling...
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2.2
Product
Lorex Technical Support
#1340756