Product: Lorex Technical Support Clear all filters (20 of 20 reviews match)
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Lorex - Customer Service
I have now spent five days trying to get LorexFlir to explain the situation. After numerous emails and GIVING THEM INTERNET ACCESS to my system they have gone radio silent. Just had a Call Center rep tell me that he is going to report that employee to his supervisor....
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1.8
Product
Lorex Technical Support
I didn't like
  • 33 useless minutes on customer service
#1171578
Lorex - Customer service torture
Lorex - Customer service torture
Lorex - Customer service torture
Lorex - Customer service torture
I purchase my Lorex flair 8 Camara system in 21st Feb 2017 installed 6 Camaras, at night they turned black & white, during the day they did not returne to colour, Lorex replaced the 8 Camaras, but when i installed them the Same thing accured, I reported this on Nov 8th...
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Lorex Technical Support
#1166203
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Lorex - Very poor customer support

Called numerous times on hold for ever. Submitted a ticket with a time to call, no answer. Did get an answer could not understand. Product is good but when something happens just throw it away and start over. You can expect this in 2-3 years
Product
Lorex Technical Support
#1107978
Pressing 1 for English, forget it.Everyone I talked to had such a heavy accent that I continually had to tell them to speak slow because you could not understand them. Had a hard drive go out and took them three hours on phone having me do tests on DVR though we could...
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2.5
Product
Lorex Technical Support
#1094389
I spent two hours on the phone with Lorex Technologies tech support only to be left hanging on a phone line with no response. I spoke first to a support tech who recommended that I call my internet provider and have them open ports 80 and 9000 to solve the problem I am...
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Anonymous
russell oller

thats how this company run's their buissness then you call customer suopport your call is answered in other countrys mostly columbia or asia and they dont care about the custo...

2.2
Product
Lorex Technical Support
I didn't like
  • Tech support
#1087604
I spent hours on the phone with Lorex trying to find what the problem was, very frustrating talking to foreign country, I was told Lorex would finally send me a free hard drive. Today when I called I was told no hard drive, the unit is out of warranty. Now I'm out a...
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1.0
Product
Lorex Technical Support
#1086532
It ran on the Lorex netHD stratus app for about a year. Lorex has decided not to support this app and advised me the cameras will not work with any other system, ie you need to toss them in the garbage. They told me to buy a new system at full price. Never deal with...
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Product
Lorex Technical Support
#1070572
Let me first say, I have been using Lorex camera systems for over 10 years with no major problems with the equipment itself. I called support for the first time to get help with resetting a dome camera as I forgot the password to the camera itself. I opened a...
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3.0
Product
Lorex Technical Support
I didn't like
  • Tech support
  • On hold for too long
#1062061
Worst technical support.I waited over two hours on hold before the call was automatically hung up on. This was a week after calling and selecting to leave my number for a call back which never came. I have also tried emailing customer service with a pretty easy...
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Product
Lorex Technical Support
#1008094
Terrible customer service, and every time I call I wait for at least 30 minutes.My problem has never been resolved. No one calls back when they say they will, and I have to go through the same steps with every agent that I've already been through on my own and then...
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Product
Lorex Technical Support
#1002350