Product: Lorex Technical Support Clear all filters (0 of 25 reviews match)
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I purchased the Lorex 16 channel NR9163 IP 4K system (4KHDIP1610) with 10 cameras. I only needed 4 cameras connected to the cloud, because I removed the 3TB drive and installed (2) 6TB for a total of 12TB, which is the maximum for that system. The hold time to get...
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Lorex Technical Support
#1362263
I am having technical issue with the recent product purchased from Lorex, and currently having the technical issue of remote access. I've been contacting Lorex technical support four time now, and issue is still not fixed yet. Even though I scheduled twice with calling...
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2.2
Product
Lorex Technical Support
#1340756
I purchased lorax system and installed in my home before i moved to florida.Cameras are poor need to be unplugged and reaet 3 times a week or no view. Mobil app is very poor cannot log in now for a month. Called fir tech service so many times. Only to ha e same problem...
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1.8
Product
Lorex Technical Support
#1197254
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Lorex - Your technical support sucks

Please have a A HUMAN call me back 7816088171
Product
Lorex Technical Support
#1190976
Lorex - Customer Service
I have now spent five days trying to get LorexFlir to explain the situation. After numerous emails and GIVING THEM INTERNET ACCESS to my system they have gone radio silent. Just had a Call Center rep tell me that he is going to report that employee to his supervisor....
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1.8
Product
Lorex Technical Support
I didn't like
  • 33 useless minutes on customer service
#1171578
Lorex - Customer service torture
Lorex - Customer service torture
Lorex - Customer service torture
Lorex - Customer service torture
I purchase my Lorex flair 8 Camara system in 21st Feb 2017 installed 6 Camaras, at night they turned black & white, during the day they did not returne to colour, Lorex replaced the 8 Camaras, but when i installed them the Same thing accured, I reported this on Nov 8th...
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Lorex Technical Support
#1166203
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Lorex - Very poor customer support

Called numerous times on hold for ever. Submitted a ticket with a time to call, no answer. Did get an answer could not understand. Product is good but when something happens just throw it away and start over. You can expect this in 2-3 years
Product
Lorex Technical Support
#1107978
Pressing 1 for English, forget it.Everyone I talked to had such a heavy accent that I continually had to tell them to speak slow because you could not understand them. Had a hard drive go out and took them three hours on phone having me do tests on DVR though we could...
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2.5
Product
Lorex Technical Support
#1094389
I spent two hours on the phone with Lorex Technologies tech support only to be left hanging on a phone line with no response. I spoke first to a support tech who recommended that I call my internet provider and have them open ports 80 and 9000 to solve the problem I am...
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Anonymous
russell oller

thats how this company run's their buissness then you call customer suopport your call is answered in other countrys mostly columbia or asia and they dont care about the custo...

2.2
Product
Lorex Technical Support
I didn't like
  • Tech support
#1087604
I spent hours on the phone with Lorex trying to find what the problem was, very frustrating talking to foreign country, I was told Lorex would finally send me a free hard drive. Today when I called I was told no hard drive, the unit is out of warranty. Now I'm out a...
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1.0
Product
Lorex Technical Support
#1086532