I placed an order on 11/27 (#L511047), when I received the order, the cameras wouldn't work at my door through the double pane windows, picking up only the reflection from the window, so I created a return ticket, printed the return label and shipped it back. The tracking slip showed that it was delivered to their dock and was sign for by "SHARP" on 12/7.
(see attached photo) When I logged onto their site, the order didn't show as being received or as a return being prepared (see attached photo). I called Lorex on 12/10; they assured me that they received the package and that a reimbursement was now being processed. As of yesterday 12/30 not one penny had shown up in my account. So I called again on 12/30) again, they assured me that the reimbursement would show up today, of course it hasn't.
I'll keep this review updated when I speak with them again.
Advice: WORST COMPANY EVER TO DEAL WITH! BUYER BEWARE!!!!
Product or Service Mentioned: Lorex Lnc234 Ip Camera.
Reason of review: Poor customer service.
Monetary Loss: $106.
Preferred solution: Full refund.
I didn't like: Customr srvice, Customer support hold times, Warranty not honored, No call back.