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I purchased this right before xmas and hooked it up. It worked for 2 months then an alarm and error code 10006 so I have been calling for months off and on and noone ever answers the phone, I have been calling for months and held for hours.

They never answer no matter what time of day. 541-951-9234 is my number feel free to call me. I have left messages both email and voice mail and still no response.

I purchased at Costco and thought costco sold reputable items questioning that now. 100 words well I dial all times of day and still noone ever answers

This reviewer shared experience about poor customer service and wants this business to offer any options to resolve the issue as the author lost $1000. This person is overall dissatisfied with Lorex. The most disappointing about lorex customer care at Lorex was technical support wait time is way too long or next day Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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Altadena, California, United States #1227406

You are right on brother.....I used to be able to get through, but 1:42:42 answer.....Something is radically wrong....

I will call Costco and find out.

We need to know what is going on because they are selling this equipment now.....

Thank you for your response....It makes me feel better, I am not going crazy....

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