Lorex - Cannot log in to cameras with phone

Phone disconnected ,,no one helped me
Newberry, South Carolina

Lorex - Outstanding customer service

The customer service agent was very, very helpful

After over 10 hours on the phone with technical support, we were told our Lorex HD four camera system does not offer adjustments to motion sensitivity. It only records in a 4-5 foot range, not the 20 foot range as Lorex describes. It is being returned for a better...
Read more


We could not access our home surveilance system on our smart phones. The customer service agent, Jorge took excellent care of us. Thanks for having high quality technicians on your team. Reginald & Sharon Miller
Lorex, I just wanted my money back
I purchased the Lorex 8 Channel 2K HD Security Camera System with 8 2K Metal Outdoor Cameras, 150FT Night Vision (Order Number: L703553) and then returned it after I realized it was defective. The DVR would not record saying that there is no storage detected even...
Read more

Lorex - Run around

Horrible customer service. I spoke to at least four people justto order an a/c adaptor. Each time I was transferred I was asked the same questions. Why wouldn’t the person I spoke to prior confirm all all of this!
Customer service
Equipment Quality
Price Affordability
Product or Service Quality
After many phone calls and emails Lorex Technology Support has not yet issued an Return Authorization. The DVR model LH07041-D failed to function. Their Technology Support personel sound like they are from India and it is difficult to understand what they are saying....
Read more
I have a camera that failed under warranty and tried to call tech support to be sure it was the camera. No one called back. I moved a couple cameras and found that it was a bad camera. Tired both chat (who told me to buy a new camera) and could not understand the...
Read more
I didn't like
  • Terrible customer service

Lorex - Worst customer service anywhere

Bought a 4 camera wireless system 7 weeks ago. One camera was faulty right out of the box. They said they were sending a replacement camera but it never came. I talk to them every week and they have a different excuse. Each time I'm promised an email with a tracking number for my replacement camera within a day but nothing. What a scam!!
I purchased and returned cameras and a dvr. My refund was supposed to be received in 10 to 14 days, which is a ridiculous amount of time for a refund anyway. They gave me a confirmation number for my refund. I checked with my bank after 20 days and there is still no...
Read more
I didn't like
  • Run around on returns
  • Run around on refund