Lorex Reviews and Complaints
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7
ISSUES RESOLVED
82
COMPANY RESPONSES
432
TOTAL REVIEWS
$1.1M
CLAIMED LOSSES
$7.4K
AVG LOSS
51.7K
PAGE VIEWS
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Customers don't like
- Terrible customer service
- Customer service practices
- Customer support
Customers like
- Concept of the product
- Quality of working products
- Quality and price of product
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Lorex - Waiting, waiting, useless!
I've attempted to call customer service three times. Each time I was put on hold for over an hour. I was told by one gentleman that I would be in queue for 30 minutes. It ended up being over an hour. I really wanted to like this company. I purchased a camera system from them and never had issues with customer support in the past. Unfortunately, that will be my last purchase.
Company wrote 0 private or public responses to the review from 5 hours ago.
Lorex - Lost continuous play on camera
Lorex rebooted system and paired up cameras and we are up and running Thanks
Company wrote 0 public responses to the review from 15 hours ago.
Lorex - Lost continuous feed on camera
We lost continuous camera feed on camera one Lorex rebooted the system and paired all cameras and got us back up Representative for Lorex was great Thank you so much for your help
Company wrote 0 public responses to the review from 15 hours ago.
Lorex - Terrible Technical Support
We bought a brand new DVR directly from Lorex. The Flir Cloud Client will not open on a new Windows 10 laptop. Try open it and it closes immediately. Agent connected remotely, tried removing and reloading the client, checked registry settings, etc. Ended up saying that there was a "Problem with Windows on the computer." She said the client works great.
Company wrote 0 public responses to the review from 1 day ago.
Lorex - Still waiting
They must not like me I have been waiting over an hour and still no answer. How is it when you call you can get someone if you press the purchase option...however if you press the support option you hold for.....well I am still waiting so dont buy this product until they get there I.T. support department an overhauling.
Company wrote 0 public responses to the review from Dec 14.
Lorex - Long waiting on the phone, Holding...
Seems password changed by itself. So I would like to reset the password, so I'd to call through tech support... Been on the phone so long... I'm not happy at all...
Company wrote 0 private or public responses to the review from Dec 13.
Product
I have had my security cameras for less than 2 years and both cords have overheated and I've had to buy new ones. I bought the first one from Amazon and unfortunately ordered the 2nd one from Lorex. The cord from Lorex has never shipped. I've contacted them over 11...
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Company wrote 0 private or public responses to the review from Dec 12.
Product
Lorex - Absolutely horrible, customer service from Guatemala
Ordered cameras November 25 today is December 12 and no cameras, called and asked to talk to supervisor no one ever answers as I’m sitting here writing this review I been on hold for 22 minutes... no one wants to answer no one understands what is going on ... why the *** did I choose the garbage company!!!
Company wrote 0 private or public responses to the review from Dec 12.
On Black Friday I purchased a Web Crasher camera package. I already had another Lorex system but the recorder would not record any longer. I plugged up the new recorder and it worked for 2 days. Called the company and after one hour on hold I was told to back it was a...
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Company wrote 0 private or public responses to the review from Dec 07.
Product
I paid the cameras over Lorex site wit my visa card. Next day they sent me an email asking me to send pictures of my credit card and personal information over internet. Asking for this personal information like this & asking that it be sent over unsecured email is 100%...
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Company wrote 0 public responses to the review from Dec 07.
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