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Lorex - Your technical support sucks

Please have a A HUMAN call me back 7816088171
#1190976
I Purchase a Lorex 6 Channel Wireless Lithium Ion Surveillance System on Cyber Monday Because the Price seemed to be right for my Budget at that time. However, I decided within a short window of time that i had no real need to keep this unused System. So, I contacted...
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2.3
I didn't like
  • Sub standard services
#1188982
It is now going on 3 weeks since I ordered a camera system & I had to contact them, contact them and finally told them I would be report their business to BBB, etc. Now they finally say that my items are packed and ready to ship. Their customer service sucks with empty...
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#1184809
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Lorex - Disconnected

We were disconnected need to get connected again
#1179920
My receiver keeps rebutting and the mobile app wont connect to the Receiver. This sucks! I guess I have to replace the receiver and hopefully that helps out with the app. What to do What to do? Well I guess I'll look into purchasing a receiver online. Hopefully I can...
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1.0
I liked
  • Quality and price of product
I didn't like
  • Reliability
#1175554
They have not returned my money it is almost 1000 dollars. I am very discontent with Lorex altogether. They do not know what the definition of a good business is. They lack the capacity to exhibit good customer service, they will have you on hold for a long amount of...
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1.0
I didn't like
  • Billing practices questionable
  • Poor communication
  • Did not return money
#1174434
The NR9163 network recorder for their IP cameras has terrible software. It does not retain the configuration and keeps rebooting. Even the display resets to some high resolution and does not follow the industry standard EDID of checking what the monitor supports before...
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1.7
#1173903
Lorex - Customer Service
The actual software that is delivered with the system does not have the same functionality of the User Manual that I reviewed prior to purchasing from CostCo. I have now spent five days trying to get LorexFlir to explain the situation. After numerous emails and GIVING...
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1.8
I didn't like
  • 33 useless minutes on customer service
#1171578
I placed my order of 2 camera systems on December 19, 2017. They took my order and did NOT say anything about being OUT OF STOCK. In January 2nd I called to get the status of my order since my items had not been delivered. At that point was when the representative told...
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#1168296
My credit card was charged for 2 auto renewal subscriptions that I did not authorize. Logging in to my account there is no credit card on file so how did they do that. Also there no way to cancel the auto renew. When entering a case the tried 2 browsers and neither was...
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1.1
I didn't like
  • Billing practices questionable
#1168196