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The Lorex Support: Interactive Voice Response seems to be failing. After dialing in for support, I listened to 3 messages regarding the delay, and that the line were very busy. I then had a new message stating that I could Opt for a call back. It asked me to confirm it...
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4.3
I didn't like
  • Ivr is meant to help the support process and queue
#1382138
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Lorex - No call back. Still waiting

Called service number on hold for long time. Opted for call back. Still waiting.
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#1380398

Today is Oct. 12th they just called about my problem on sept. 20th, & the idiot couldn't even help me get a new password. just keeps telling me to use admin for everything. useless. You can't help me at all, & then you tell me my complaint is too short? LMAO, LMAO,...
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#1380090

I ordered two cameras September 8, 2018 and received them on the 16th. After connecting them, the video was *** and then I found out they sent me the wrong cameras. I contacted them a return authorization and after a few calls and being on the phone waiting forever, I...
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#1378190

After multiple phone calls to different technicians at Lorex,verifying my warranty and product registration,I was told the failed power supply part will be shipped on 7 to 10 days. 3 weeks later, I called to see what happened. I was told the order did not go through...
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1.8
#1378169
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Lorex - Horrible Customer Service

I received a new camera package. The system could not connect to hard drive. In order for lorex to provide replacement, my device needed to be sent back first. After 2+ weeks they sent the replacement to the wrong address ( wrong state) now ive been trying to have then send a new replacement for almost a week!! Grrrrr.... Horrible!!
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2.0
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Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Value for money
Website
#1378013

Lorex CCTV system with 2 cameras only lasted about 18months, purchased from Maplins who have gone bust & cannot find replacement cameras anywhere, Lorex USA seem to be in space somewhere. Both these cameras went wrong exactly the same way, now need to purchase whole...
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#1377399

Unequivocally the worst most incompetent customer service I have ever experiences. Placed an online order, 1 of the items was damaged so I created an RMA request. Dozens of emails, phone messages, sitting on hold and speaking to 3 people over 2 mos and it's still not...
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2.2
I didn't like
  • Customer service
#1376809
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Lorex - Trying ro make account

Im trying to make an account but ots not alowing me to put my email in. The letteres are doubled everytime i try.
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#1376493

Contact Lorex

Mailing Address:
Lorex Technology
250 Royal Crest Ct
Markham, Ontario L3R 3S1
Canada
Phone:
(888) 425-6739
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4 camera system arrived in about 2 weeks and functioned right out of the box.... Lots to read & play around with. I called customer service 3 times... once because I thought they didn't include the 4 connectors I ordered ... once because after the system worked fine on...
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4.5
Markham, Ontario
#1374891