Lorex Reviews and Complaints
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6
Issues
resolved
82
Company
responses
334
Total
reviews
$1.1M
Claimed
losses
$9.1K
Avg
loss
37.7K
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views
What was your experience with Lorex?
Customers don't like
- Terrible customer service
- Customer service practices
- Customer support
Customers like
- Concept of the product
- Quality of working products
- Place order
I have a NEW lorex system 8 Channel. with 4 camera's I order 1 camera from Lorex Wide View. $100.00 Plus extra 1 month later the picture is hazy on the Wide Angle camera. I call Lorex and they said try this, now try something else and try something else. I set pic's of...
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Product
While viewing youtube, I have been saturated with Lorex popup ads. After the repeated annoying ads I have decided to absolutely refuse to buy Lorex video equipment. Lorex may in itself not be the root cause of the antagonizing ads, as Youtube is the admistrator. But...
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Newberry, South Carolina
I didn't like
- Excessive popup ads on youtube
The software is so effed up, no matter how sophisticated your own tech abilities are, you can not get the system to work. The Lorex Secure app, through which everything runs, is like a dog running in a circle, chasing its own tail. It is incredibly stupid. The software...
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I am on my third system with these out of country LIARS! Just had a DV9082 delivered because my 2 yr old one *** out....and not a camera works on the new system.....all my old cameras work, so much for plug and play. So I call the LIARS OUT Of COUNTRY.... now they have...
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(Customer service & Technical support are in Columbia, they are very hard to understand and they lie!) Lorex security camera systems are not reliable or dependable, they have horrible technical and customer support, they say things they know not to be true (They lie),...
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Six camera iCloud storage is $420 per year. You have to pay per camera. This is crazy. I spent $1000 on 4k PoE NVR system and then they want to rape you for more money to store 30 days worth of video. For my home, whom needs 30 days anyway? I really like the cameras as...
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I bought the Lorex wireless flir system in December 2017. I have been trying to return the cheap system because of 2 bad cameras out of 4. I keep getting the run around with customer support. I think they play around with you until your return time expires. That's...
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Product
I liked
- Equipment when it worked
- Wireless
I didn't like
- Very poor
- Never again
- Run around on returns
Purchased their little 7 inch display with 2 wireless cameras. My biggest beef is you cannot upgrade without changing out the entire system. Cameras won't work, etc.... I don't want to be contacted. I'm just slowly transferring my security needs to the Ring company...
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I purchased my lhv221600 May 2016 and had it professionally installed with 12 cameras. 1) The fan is extremely loud. 2) The system began to turn on and of by itself. Called tech support and they had me to reset the system. "Must have been the update." It worked. 3) 1.5...
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I didn't like
- Poor quality item with expensive investment
Similar to Lorex
Lorex - Customer Care Review
Very slow delivery! No answer for calls forever on hold. Pretty *** experience. Thinkomg about returning item without opening the box!!! Once I receive my order if!
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