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The Lorex Support: Interactive Voice Response seems to be failing. After dialing in for support, I listened to 3 messages regarding the delay, and that the line were very busy. I then had a new message stating that I could Opt for a call back. It asked me to confirm it...
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4.3
I didn't like
  • Ivr is meant to help the support process and queue
#1382138
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Lorex - No call back. Still waiting

Called service number on hold for long time. Opted for call back. Still waiting.
#1380398
Today is Oct. 12th they just called about my problem on sept. 20th, & the idiot couldn't even help me get a new password. just keeps telling me to use admin for everything. useless. You can't help me at all, & then you tell me my complaint is too short? LMAO, LMAO,...
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#1380090
I ordered two cameras September 8, 2018 and received them on the 16th. After connecting them, the video was *** and then I found out they sent me the wrong cameras. I contacted them a return authorization and after a few calls and being on the phone waiting forever, I...
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#1378190
After multiple phone calls to different technicians at Lorex,verifying my warranty and product registration,I was told the failed power supply part will be shipped on 7 to 10 days. 3 weeks later, I called to see what happened. I was told the order did not go through...
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1.8
#1378169
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Lorex - Horrible Customer Service

I received a new camera package. The system could not connect to hard drive. In order for lorex to provide replacement, my device needed to be sent back first. After 2+ weeks they sent the replacement to the wrong address ( wrong state) now ive been trying to have then send a new replacement for almost a week!! Grrrrr.... Horrible!!
2.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1378013
Lorex CCTV system with 2 cameras only lasted about 18months, purchased from Maplins who have gone bust & cannot find replacement cameras anywhere, Lorex USA seem to be in space somewhere. Both these cameras went wrong exactly the same way, now need to purchase whole...
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#1377399
Unequivocally the worst most incompetent customer service I have ever experiences. Placed an online order, 1 of the items was damaged so I created an RMA request. Dozens of emails, phone messages, sitting on hold and speaking to 3 people over 2 mos and it's still not...
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2.2
I didn't like
  • Customer service
#1376809
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Lorex - Trying ro make account

Im trying to make an account but ots not alowing me to put my email in. The letteres are doubled everytime i try.
#1376493
4 camera system arrived in about 2 weeks and functioned right out of the box.... Lots to read & play around with. I called customer service 3 times... once because I thought they didn't include the 4 connectors I ordered ... once because after the system worked fine on...
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4.5
#1374891