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Lorex, I just wanted my money back
I purchased the Lorex 8 Channel 2K HD Security Camera System with 8 2K Metal Outdoor Cameras, 150FT Night Vision (Order Number: L703553) and then returned it after I realized it was defective. The DVR would not record saying that there is no storage detected even...
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#1323797

CUSTOMER NIGHTMARE. THE LOREX COMPANY "Flir Imaging" Security Cameras Background: Reference: Order ID: L617983 for product LX445WW. Purchase date October 2, 2017 Lorex 4-camera system, in sale for $212.49 Receipt received acknowledging the order was received on the...
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Anonymous
Anonymous

After reading that I'll never do business with lorex .... I know what this company is and would rather pay more and deal with a reputable company instead

1.0
#1126283
Lorex - They sold me a $500 paperweight
I purchased an 8 channel unit from BJ's some time ago but was unable financially to have it installed. I finally unboxed it in hopes to finally have it installed, but before doing that I thought I should test it. Good thing I did because it would not even boot straight...
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1.5
#1276856
I purchased and returned cameras and a dvr. My refund was supposed to be received in 10 to 14 days, which is a ridiculous amount of time for a refund anyway. They gave me a confirmation number for my refund. I checked with my bank after 20 days and there is still no...
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1.0
I didn't like
  • Run around on returns
  • Run around on refund
#1307490
Just received my new Lorex 4 camera system and right out of the box there's issues! IR dosen't work at all, and video keeps disconnecting! I contacted tech and they were helpful and said they are going to replace all the power supplies! I had a Zmonda system for 10...
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2.3
#1304108
After many phone calls and emails Lorex Technology Support has not yet issued an Return Authorization. The DVR model LH07041-D failed to function. Their Technology Support personel sound like they are from India and it is difficult to understand what they are saying....
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#1322108
Purchased a Lorex system at costco 6 years ago. They sent me 3 replacement DVR's and now in year 7 the DVR only shows me 3 0f the 11 cameras installed! IMO their stuff is pure *** They tool my $1300 and now 7 years later I'm still without a reliable system!! Fair...
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1.2
#1288678
I have a camera that failed under warranty and tried to call tech support to be sure it was the camera. No one called back. I moved a couple cameras and found that it was a bad camera. Tired both chat (who told me to buy a new camera) and could not understand the...
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1.8
I didn't like
  • Terrible customer service
#1319401
Purchased lorex system after trying one time before. First attempt at purchase company said they couldn't ship to address, problem was, no one let me know for 2 weeks that they could not ship, I sent e mail, no response. Second try, using different address, all good...
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1.7
#1288267
I got the 6 camera model. Fairly easy to install the hardware with the fairly done instructions. Then the problems began. Getting it up and running has been impossible! Numerous calls and different technicians with only passable English did their best to help. It's...
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1.0
#1287438