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Lorex - Great products, terrible execution
Lorex - Great products, terrible execution
Lorex - Great products, terrible execution
The product itself gets 5 stars Lorex execution gets 2 stars I absolutely recommend Lorex camera systems to everyone! I have 6 already on an 8-channel system. So, I ordered two more because of how much I love them! And this is my second system. When I earned enough...
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4.3
I liked
  • Quality and price of product
I didn't like
  • Poor order execution
#1362353
Lorex, I just wanted my money back
I purchased the Lorex 8 Channel 2K HD Security Camera System with 8 2K Metal Outdoor Cameras, 150FT Night Vision (Order Number: L703553) and then returned it after I realized it was defective. The DVR would not record saying that there is no storage detected even...
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#1323797
I bought 200 foot of cat6 cable on the 5th of september from that bad (now know) lorex company. I Called back on the 6th- THE NEXT DAY and canceled that order. Ok good done! Didn't get an email saying it was canceled so I called back on the 7th! Customer service said...
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1.0
I didn't like
  • I dont like anything about this rip off company
#1355695
I ordered two cameras September 8, 2018 and received them on the 16th. After connecting them, the video was *** and then I found out they sent me the wrong cameras. I contacted them a return authorization and after a few calls and being on the phone waiting forever, I...
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#1378190
Camera power supply went bad on second day of ownership, called tech support they assured me it would be replaced in 5 days. Waited 10 days still no power supply, called again they assured me it would be sent 2 weeks later still no part, contacted them through website...
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OfficialGrizzlyBear808
OfficialGrizzlyBear808

Lorex is a joke and a rip off! They screwed me more then just one time! This is my comment about lorex! I bought 200 foot of cat6 cable on the 5th of september from that bad (...

1.3
I didn't like
  • No customer service at all
#1354039
I cannot get a replacement camera. My RMA was received on 9/12/2018; (9) nine days later still no replacement. I have made three (3) calls to customer service (over three (3) hours on the phone). I was told the replacement would be shipped, first on 9/14 and again on...
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3.9
#1362434
4 camera system arrived in about 2 weeks and functioned right out of the box.... Lots to read & play around with. I called customer service 3 times... once because I thought they didn't include the 4 connectors I ordered ... once because after the system worked fine on...
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4.5
#1374891
i bought cameral from Lorex in July 2018/ they did not work from day one and sent them back to the printed return label. I have called 50 times and I stay on hold for ever until I hang up or I get someone who acts like they are helping and say they are transferring be...
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h.kitchener
h.kitchener

Hoping you did the smart thing and used a credit card and not a debit card, just dispute the charge with the card issuer. If you used a debit card, well------good luck.

#1374087
Lorex - They sold me a $500 paperweight
Lorex - They sold me a $500 paperweight
I purchased an 8 channel unit from BJ's some time ago but was unable financially to have it installed. I finally unboxed it in hopes to finally have it installed, but before doing that I thought I should test it. Good thing I did because it would not even boot straight...
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1.5
#1276856

Contact Lorex

Mailing Address:
Lorex Technology
250 Royal Crest Ct
Markham, Ontario L3R 3S1
Canada
Phone:
(888) 425-6739
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Unequivocally the worst most incompetent customer service I have ever experiences. Placed an online order, 1 of the items was damaged so I created an RMA request. Dozens of emails, phone messages, sitting on hold and speaking to 3 people over 2 mos and it's still not...
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2.2
I didn't like
  • Customer service
#1376809