filters
State:
Show
City:
Show
Product:
Show
Lorex - Great products, terrible execution
Lorex - Great products, terrible execution
Lorex - Great products, terrible execution
The product itself gets 5 stars Lorex execution gets 2 stars I absolutely recommend Lorex camera systems to everyone! I have 6 already on an 8-channel system. So, I ordered two more because of how much I love them! And this is my second system. When I earned enough...
Read more
Company wrote 0 private or public responses to the review from Sep 21.
4.3
I liked
  • Quality and price of product
I didn't like
  • Poor order execution
#1362353
Lorex - Bad service - Ticket escalated don't get resolved
Bad service, I will no longer deal or buy Lorex products. With my first experience buying a product that didn't work as it should per Lorex marketing. Product replaced once with the same problem. Returned both unit. Now getting a hassle for a refund. Tickets get...
Read more
Company wrote 0 private or public responses to the review from Nov 22.
2.1
I liked
  • Return my system
  • Easy to order
I didn't like
  • Bad escalation service
  • How long it takes to get my money back
  • Lorex uncountable for resolution have to call again and again
#1405851
TL;DR: This company is a total scam. Their products are shoddy, their customer service is completely unresponsive, and they refuse to issue refunds for returned merchandise. Details: I purchased a camera system from Lorex in March of 2018. It didn't arrive until May,...
Read more
Company wrote 0 private or public responses to the review from Nov 23.
1.0
I didn't like
  • Being on hold for hoours
  • Will not send refund
#1406289
On Oct 29, 2018 I received a four cameras system model #LWF2080B-64. Out of the box 2 cameras were defective (stone cold dead) and a spare battery pack would not accept a charge. I had contacted service representatives including supervisors 3 separate times (Mario,...
Read more
Company wrote 0 private or public responses to the review from Nov 13.
Anonymous
Jens

Have similar experiences with them...

1.3
I didn't like
  • Never again
  • Horibble and deceptive service
#1399408
Show

Lorex - Absolutely horrible, customer service from Guatemala

Lorex - Absolutely horrible, customer service from Guatemala
Ordered cameras November 25 today is December 12 and no cameras, called and asked to talk to supervisor no one ever answers as I’m sitting here writing this review I been on hold for 22 minutes... no one wants to answer no one understands what is going on ... why the *** did I choose the garbage company!!!
Company wrote 0 private or public responses to the review from Dec 12.
3.3
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1422077
I had a good password for my Lorex account. It wouldn't work. So I wanted to reset it. So the process goes like this; Select Forgot Password. Enter your email address. Receive an email that says "forgot password?". Respond to that email. Receive a second email that...
Read more
Company wrote 0 private or public responses to the review from Nov 28.
#1409765
Resolved
I ordered two cameras September 8, 2018 and received them on the 16th. After connecting them, the video was *** and then I found out they sent me the wrong cameras. I contacted them a return authorization and after a few calls and being on the phone waiting forever, I...
Read more
Company wrote 0 private or public responses to the review from Oct 10.
#1378190
Lorex, I just wanted my money back
I purchased the Lorex 8 Channel 2K HD Security Camera System with 8 2K Metal Outdoor Cameras, 150FT Night Vision (Order Number: L703553) and then returned it after I realized it was defective. The DVR would not record saying that there is no storage detected even...
Read more
Company wrote 0 private or public responses to the review from Aug 07.
#1323797
Show

Lorex - Not working

called to ask for solving problem ,are you trying to sell insurance to me ?
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 30.
#1411719
I PLACED AN ORDER ON NOV. 26 A CONFORMATION EMAIL SAID EXPECTED DELIVERY WAS DEC.4TH. ON DEC. 3RD I WENT ONLINE AND LOGGED INTO MY ACCOUNT TO TRY AND FIND A TRACKING NUMBER AND THRU LOREX'S LITTLE CHAT BOX TALKED WITH SOMEONE WHO INFORMED ME THAT MY ORDER WAS NEVER...
Read more
Company wrote 0 private or public responses to the review from Dec 03.
1.0
I didn't like
  • Customer service
  • Shipping not contacting me and not shipping my order
#1413951