I purchased a pack of 4 cameras from the web site (lorex), and when the cameras arrived, i could tell they where used items, missing front cover plastics, dirt on some of them and scratches where the screws go.
So i call to get the items replace (30 min on the phone with a person that i could not understand), then after they received the cameras back i call again (45 min on the phone) they told me that they could not offer a replacement since they did not have the items in stock. I told them to issue a refund and they told me that they will refund. OK you will think that was the end but is not, I had to call again (1hr on the phone), no refund after 14 days, are u kidding me Lorex to give a person their money back 14 days, it only took you 10 minutes to charge me. well i call again and they said it could take up to the May/25 to get my money back. OMG 20 pluss to issue a refund, bad business
stay away if you like good customer service and quality.
my rating for lorex
1) customer service cero stars
2) time to correct problem cero stars
3) accurate description of items cero stars
Product or Service Mentioned: Lorex Dbv534tlw-4pk Security System.
Reason of review: Poor customer service.
Monetary Loss: $215.
I didn't like: Customer service, Time to get refund excessive, Refurbish items.