Not resolved
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Lorex received my unused, unopened security camera back on December 27, 2016. I paid for the return shipping with insurance and tracking.

They acknowledge that they received it when I spoke to a representative, but it still doesn't indicate that on my online account. I have contacted them 4 times since then and I am STILL waiting for my refund! I wish I had read researched the company before ordering the item. There are SO MANY negative reviews and complaints similar to mine.

They are a bunch of crooks! Time to contact the Better Business Bureau and Attorney General. UGH!

Stay away from this company. They have the absolute worst customer service!

Product or Service Mentioned: Lorex Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $250.

Preferred solution: Full refund.

I liked: Prices.

I didn't like: Poor customer service still waiting for refund.

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