Not resolved
Customer service

i paid for 3 day shipping. still has not shipped 5 days later.

4 reps tell me they i have no idea--put me on hold and get no answer. customer service is a joke!!! even tried chatting on-line on the web site-- no help there either, all he could say is system down call customer service. this will not get me anywhere either.

im not calling customer service anymore.

i will not set on hold and get no answers. i am going to get the shipping costs reimbursed!!!

This reviewer shared experience about "poor cust service and order processing." and wants this business to offer any options to resolve the issue. The author is overall dissatisfied with Lorex. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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Lorex Response

We were happy to resolve this for you. Should you have any further questions or concerns, please do not hesitate to email us again. Thank you.

Lorex Verified Representative

We're very sorry for any inconvenience and will be happy to refund your shipping and look into this matter. Please email us your order number to - Thank you.

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